At Exalted Beauty, every product is quality-checked and hygienically sealed before dispatch. As skincare is a personal-care category, all sales are final once your order has shipped — we do not accept returns or exchanges of shipped products, for hygiene and safety reasons.
1. No Returns After Dispatch
Once an order is shipped, it cannot be returned, exchanged or refunded. Please review your order carefully — products, quantities and shipping address — before completing checkout. If you have questions about whether a product suits your skin, contact us before ordering and we'll be happy to guide you.
2. Order Cancellation (Before Dispatch Only)
Orders can be cancelled for a full refund any time before dispatch. Email hello@exaltedbeauty.co or WhatsApp us with your order number. Once the order ships, cancellation is no longer possible.
3. Damaged, Defective or Wrong Products
The only exception to our no-return policy: if your order arrives damaged, leaking, expired or incorrect —
- Contact us within 48 hours of delivery at hello@exaltedbeauty.co
- Share your order number and a clear unboxing photo or video showing the issue
- After verification, we will send a free replacement or issue a full refund — your choice
We strongly recommend recording an unboxing video when opening your parcel, as it is the strongest proof for transit damage claims. Claims made after 48 hours or without supporting photos/video may not be accepted.
4. Allergic Reactions & Patch Testing
We strongly advise a 24-hour patch test before full use, as stated on our packaging and Terms & Conditions. As individual skin sensitivities vary and are beyond our control, reactions to correctly formulated products do not qualify for refunds. If you experience a reaction, discontinue use and consult a dermatologist. You may still write to us with your batch number — we take product feedback seriously and review every report.
5. In-Studio Treatment Bookings
- Cancelled with 24+ hours' notice: full refund or free rescheduling
- Cancelled under 24 hours, or no-show: booking amount may be forfeited
- Completed treatments are non-refundable as the service has been rendered. If you're unhappy with a session, contact us within 48 hours and we'll work to make it right
6. Digital Products
Ebooks and online course purchases are non-refundable once delivered/accessed.
7. Refund Timelines (where applicable)
For pre-dispatch cancellations and approved damage claims:
- Refunds are initiated within 2 business days of approval
- Razorpay / UPI / cards: 5–7 business days to reflect
- PayPal (international): 7–10 business days
8. International Orders
The same policy applies to international orders. For damaged international deliveries verified per section 3, we offer a refund or replacement without requiring you to ship anything back. Customs duties, where charged, are non-refundable.
Questions before you order? hello@exaltedbeauty.co — we usually reply within 24 hours and are happy to help you choose the right ritual for your skin.
Last updated: July 2026